For customers
KKK
Frequently asked questions — ordering, delivery, products and returns.
Ordering
How do I order?
Choose a product, add it to the cart, go to checkout and place your order. You can pay by card or PayPal.
Can I get an invoice for my company?
Yes. At checkout, enter your company name in the "Company" field; you can add your registry code and VAT number in the order note.
Can I change my order after placing it?
If your order has not been shipped yet — yes, write to us at info@oden.ee. Once it has been shipped, it can no longer be changed.
Delivery
When will my order arrive?
We ship orders within 1–2 business days. You can also collect your order at Kassi tn 9, Tallinn (Mon–Fri 12:00–18:00) once we have notified you by e-mail or SMS that it is ready.
Products
Is the product in stock?
Stock availability is shown on each product page. If a product is unavailable, it is marked "Out of stock".
Returns
Are returns free?
Within Estonia via a parcel locker – yes: once we confirm your notice of withdrawal, we send you a free return label. If you choose another return method yourself, send the product from outside Estonia, or the product does not fit a parcel locker, you pay the return costs. Returning a defective product is always at the seller's expense.