Delivery

The online shop oden.ee offers several delivery methods within Estonia and internationally. Available delivery methods and their prices are shown at checkout.

Delivery within Estonia

In Estonia, orders can be collected at Kassi tn 9, Tallinn. Other delivery methods are shown at checkout when available.

International delivery

Orders are currently not shipped to Latvia or Lithuania.

Deliveries to other countries and regions where Omniva’s service is available are made via Omniva.

Whether international delivery is possible depends on the destination country, the product and the carrier’s current restrictions. We only ship goods whose shipment is permitted by the carrier’s rules and the laws of the destination country.

Collecting your order

Pickup orders are also prepared before collection — we cannot hand them over immediately on site. When your order is ready, we will notify you by e-mail or SMS. You can then collect it free of charge at Kassi tn 9, 12618 Tallinn, Mon–Fri 12:00–18:00.

If you have any questions, contact us:

• phone: +372 5610 3065
• email: info@oden.ee

Order processing

If all items in the order are in stock, we hand the order to the carrier within 1–2 business days.

If the order contains made-to-order items, preparing it may take up to 14 business days. The exact time is shown on the product page or provided on request before payment.

The order is sent as one parcel once all its items are ready for dispatch. If you need part of the order sooner, contact us — the possibility, terms and cost of a separate shipment are agreed individually.

Delivery times

Estimated delivery times after the order is handed to the carrier:

• to other countries — depends on the destination country and service; we will provide an estimated delivery time on request before payment.

International delivery may take longer due to customs clearance, local postal services or delivery partners, public holidays and seasonal workload. All delivery times are estimates.

Delivery cost

The delivery cost is calculated at checkout and depends on the delivery method, the recipient’s address and the weight and dimensions of the parcel. The final cost is shown before you confirm and pay for the order. Collection is free of charge.

Customs duties and taxes

For orders shipped outside the European Union, the destination country may charge customs duties, taxes and other mandatory fees. If these are not included in the final order price, the recipient pays them separately. Their amount and payment procedure are set by the customs authorities of the destination country and the carrier. Customs clearance may extend the delivery time.

International delivery restrictions

• international delivery is not available to all countries and regions;
• some goods can only be delivered within Estonia;
• carrier or destination-country restrictions may apply to individual goods;
• delivery times may be extended for reasons beyond the online shop’s control;
• if an order cannot be shipped by the chosen method, we will contact the buyer and, where possible, offer another delivery method or refund the price of the goods that cannot be shipped.

Delivery problems

If the order has not arrived within the expected time, tracking has not updated for a long time, or the parcel arrived damaged, contact us:

• email: info@oden.ee
• phone: +372 5610 3065 (Mon–Fri 12:00–18:00)

If the packaging is visibly damaged, we recommend photographing it before opening.

Seller: OÜ Oden Grupp, registry code 14376878, VAT number (KMKR) EE102027444, Kassi tn 9, 12618 Tallinn, info@oden.ee, +372 5610 3065.